Hello 👋🏾
I’m Matthew, an award-winning technology designer, former Full Sail University Course Director, and design mentor who advocates for improving humanity - not solely through design but by just showing up and holding space for others to feel safe and be their best. I typically love working on problems that focus on social inequalities, product onboarding, customer identity, and workflows that support business compliance.
Currently
As a Senior Platform Designer at Sage Software, I design end-to-end experiences that help remove some of the manual tasks busineses do in order to transact together, while maintaining government compliance. Global rules around how businesses exchange invoices and documents that enable business activities are constantly evolving, and the Sage Network Platform team is at the forefront in supporting B2B transaction compliance. My work focuses on making it easier for international businesses to onboard to our compliance solutions from their Sage accounting products. I lead design initiatives that improve how businesses verify their identities, onboard to the Sage Network Platform, and manage their business profiles—all while collaborating closely with cross-functional teams to own the end-to-end experience, in where and how efficiently customers activate and adopt.
Previously
I was a Senior Product Designer at Intuit, contributing design to the Platform/Identity team. At the core, my role focused on crafting user-friendly and data-driven experiences for identity management, empowering Intuit's vast customer base of over 100 million to manage profiles, sign-in methods, and independently verify business and personal identity. My role encompasses fostering collaboration across teams, providing subject matter expertise in platform/identity verification/sign-in capabilities, network directories, and leveraging customer data to uncover fresh opportunities.
As one of eight identity subject-matter experts on our team, our work established the front doors of the Intuit ecosystem, handling 2.7 billion sign-ins per year, 77 account creations, and an average of 15 million users per day, supporting 200+ products/offerings.
Previously, I served at UNUM, a leading employee benefits company safeguarding over 45 million US-based workers and their families from life events impacting their income. There, I gained experience working within a Microsoft Enterprise environment, building Workforce Management tools, and a profound understanding of how technology and design aids learning and performance managers in training, developing, and predicting staffing requirements for contact center operations.
My passion for design transcends its applications in UX, product design, and technology and have been used for projects like The Walton Family Foundation, Fathers Incorporated, Central Florida Commission on Homelessness, and Rock Orlando - The Center of Transformation, where I merged design with meaningful purpose.